Beverage Order Taking:
o
After the guest has been seated, approach the guest’s table with
the beverage menu.
o
Approach the guest from the right side and ask if she/he would
like to have a drink or if she/he would like to see the beverage list.
o
Recommend any special drinks or cocktails.
o
If the guest requests to see the menu, hand the menu to the guest
and step back within attentive distance to wait until the guest has made
her/his choice.
o
Take order from women first, then men and finally from the host.
o
Ask the guest for the order, ask politely;
“Excuse me Madam/ Sir, may I take your order?”.
o
Verify the legal drinking age of guests who order alcoholic
beverages. [ If required by local jurisdriction]
o
Place a Beverage napkin in front of every guest as you ask for his
or her order. This will help you to keep track of who has ordered.
o
Leaving a beverage napkin at the table will let other servers know
that you have checked with the guests.
o
If the beverage napkins have a logo, then place each napkin so the
log face the guest.
o
When the guest is ready to order, listen carefully and write down
all the details. Face guest when taking the order and maintain eye contact
o
Repeat the order, to make sure you get the order correct, by
saying:
“Madam/Sir, your order is (list
name(s) of beverage item)”.
o
Enter the order in the Pos terminal (or remote device). Where
available, and the order will thus be printed in the dispense bar.
o
Where no ‘no-line’ system is available, pass one copy of the
Captain Order to the kitchen and one to the cashier.
o
Consult the order to check which types of food the guest has
ordered.
Wine Order taking:
o
Present the wine list.
o
Approach the guest, or host if applicable, from the right side and
present her/him the wine list with your right hand.
o
Recommend the appropriate wine.
Note: Red wine is more suitable for
red meat, e.g., beef or pork dishes and white wine is more suitable for white
meat or seafood dishes, e.g., chicken, fish and shellfish.
o
Step back at an appropriate distance.
o
When the guest has ordered, repeat the order and thank the guest
before leaving the table.
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