Print the bill / check for presenting to the guest:
o
Print the guest check from the POS machine on a ‘Slip Printer’ /
‘Roll Printer’.
o
Place the check on the bill folder.
o
Place a pen along with the bill.
o
Present the bill to the guest / host.
Settlement of by Cash:
o
Cash settlements may vary among restaurant / hotel policy.
o
If the guest wants to settle by foreign currency then request the
guest to exchange the currency with the front desk cashier. ( Depending upon
the hotel and local government policy)
o
Present change in the folder.
o
Do not claim the tip until guest leave.
o
If the guest leaves while you are settling the bill then, the
change is your tip.
Settlement by Credit Card:
o
Swipe the Card on the EDC machine.
o
Enter the amount on the EDC machine.
o
Verify the amount entered with the amount on the bill. Confirm the
settlement.
o
Take print out and get signature on the merchant copy from the
guest along with the check copy.
o
Return the credit card along with the guest’s copy of the credit
card slip / voucher.
o
If guest adds a tip on the Credit card slip then adjust the same
on the EDC machine and take a new printout.
o
If the credit card is declined / expired then politely ask the
guest for another card or form of payment. If necessary ask the guest to step
away from his or her group so that he or she will not be embarrassed.
Settlement to In House rooms:
o
Request the guest to write their name and room number on the
printed check and sign them.
o
Do a room enquiry on the POS machine with the details mentioned on
the bill by guest.
o
Try searching by room number first if not found then try again by
searching by the last name of the guest.
o
If details matched with those given on the bill then settle the
bill on to that room.
o
If the details doesn’t match then, Ask the guest to present
the room key as identification.
o
If the POS enquiry fails with the given details, Then crosscheck
with the front desk team with the guest details. And check if the guest is
entitled for a credit on the restaurants.
o
Nowadays on the PMS there are features to block all POS
settlements, This will restrict any POS settlements from restaurants to the
guest room account, So these guests has to pay their bill directly at the
restaurants by other payment methods.
Settlement to Company or City Ledger:
o
Ask the guest to write down the Company name on the bill, Some
companies have credit with the hotel. These are called city Ledgers.
o
If the guest is aware of the unique City Ledger number then ask
for the same.
o
Ask guest to sign on all the checks.
o
Give the receipt showing the charges.
o
Make the settlement to City Ledger and close the Table on POS.
Settlement against Coupons, vouchers and Gift certificates:
o
Read the coupon carefully to determine if it is a valid or expired
one.
o
Find out what all charges are covered.
o
Don’t give any cash as change for gift certificates and coupons.
o
If the coupon amount doesn’t cover the total food bill then
collect the balance amount by other method of payments.
o
Keep the coupon safely on the cash box / folder. Treat them as
cash.
Guest Bill Settlement Type Diagram
Thank Guest:
o
Thank the guest when you return the change and receipt.
o
Invite guest to return to the restaurant / hotel again.
If the guest leaves without settling the bills then inform the Security
Manager and Outlet manger about the same.
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