Clean Service Trays:
o
Clean the In room dining area.
o
Wash trays in the dish room.
o
If the trays are cork-lined, rub the cord with lemon wedges to
remove odors. Then let the trays stand for a few minutes before washing.
o
Spray trays with hot water to remove food residue.
o
Spray the trays with an approved sanitizing solution. Then Stack
them upside-down at right angles to allow them to air dry.
Clean room service carts / trolley:
o
Remove all equipments and supplies from the carts.
o
Use a clean cloth and a sanitizing solution to wipe the carts,
including the helves legs and wheels.
o
Polish the carts with a clean, dry cloth.
o
Replace equipment and supplies.
o
Report any squeaky wheels to maintenance staff members or stewards
immediately, so they can fix the carts quickly.
o
Organize and preset trays’ and trolley before the meal period
begins.
o
Prepare the trays for service in the rooms: trays with basic
set-up [for serving Continental breakfasts and light meals (for a maximum of 2
people).
o
Place tablecloths neatly over room service carts.
o
Prepare the trolleys for service in the rooms: trolleys with basic
set-up for serving American breakfasts and multi-course meals.
o
Items you place on the tray or cart include salt, pepper, ketchup
sugar, artificial sweetener etc. Make sure each item is clean before placing it
on to the cart or tray.
o
Wipe containers with a clean cloth if necessary.
o
Follow the tray and cart setup charts to place items on trays and
carts.
o
Clean the heating boxes and keep a few of standby: all heating
boxes are heated with electric power.
o
Replenish all condiments.
o
Prepare all the operating equipment and install it in the
appropriate areas.
o
Chinaware, flatware, hollowware, glassware and linen must be
sufficient in quantity and polished according to hotel policy standards.
Prepare the room-related VIP amenities:
o
Petit Four, House wine, fresh fruit platter cut or otherwise, a
souvenir like a diary.
o
For a VVIP a full bar will be set up in the room.
o
Daily replenishment of all amenities should be done.
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