It’s a fact that People goes to
bars and lounges to get away from their routines, and most guests don’t know
what they want to order when they arrive.
Know your product:
o
Be enthusiastic- It’s easier to sell something which you are
excited about.
o
Make beverage sound appealing – Eg: user words like “fruity”,
“Icy” and thirst quenching” etc.
o
Find out if guests are in a hurry or only have time for a quick
drink; whether they like sweet or tart beverages etc.
o
Offer a choice: “ Would you like Smirnoff’s or Absolute in your
vodka and tonic?
o
Check with the Outlet Chef for any daily specials and their
specific ingredients.
Specific suggestions:
Recommend to the guest(s) any
special dishes that were defined during the preceding briefing, and describe
the ingredients used :
“May I suggest (exact name of the dish as described/displayed by
the Outlet Chef) for your lunch/dinner?”.
Suggest the unusual:
o
Suggest beverages and foods that naturally go together. Eg: Beer
and Pizza, wine and cheese, margaritas and nachos.
o
If the guest is not convinced, make another suggestion (one item
only).
o
Always ask for the sale. After you suggest and describe a beverage,
ask if the guest would like to try it.
o
If the guest still does not respond, tell her/him: “I will be back
shortly.
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