Hostess / Maitre D’:
o
Welcome the guest(s).
o
When guests arrive, welcome them with the local greeting.
Appropriate greetings:
Address them with the
appropriate greeting for the time of, as follows:
00.00 – 11.59 - “Good
morning”
12.00 – 17.59 -
“Good afternoon”
18.00 – 23.59 -
“Good evening”
o
Use the guest’s name, when know.
o
Try to call the guest by her/his name : e.g., “Good morning Mr.
XXX, how are you?”.
o
Check for any reservation.
o
Politely ask if they have a reservation. If yes, ask for the
guest’s name and guide her/him to the reserved table.
o
If no, ask if the guest requires a non smoking table/smoking table/window
table.
o
Guide the guest to her/his table.
o
Do not walk too fast when showing the way to the guest. Say to the
guest : “This way, Madam/Sir” with palms open.
o
Pull the chair out (ladies first).
o
Pull the chair out to ease access to the table and push the chair
back when the guest is sitting.
o
The hostess leaves the table by saying to the guest ; “Enjoy your
meal, Madam/Sir/Ladies and Gentlemen”.
Waitress / Waiter:
o
Welcome the guest(s) with a smile.
o
When the guest has been seated by the hostess, approach the table
and welcome her/him with a smile.
o
Greet guests as soon as they are seated.
o
Introduce yourself by name. Eg: Welcome to (Name of the property /
restaurant). I’ am James, your Waiter / Cocktail server etc.
o
Tell guests about the specials.
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