Front Office - How to Check guest car before pick-up

Check Grooming & Personal Hygiene of Drivers:

• Drivers are the first point of contact with the guest.
• They represent the hotel and the company
• Uniform to be crisp, clean and well ironed
• Well shaved
• Hair and mustache to be trimmed
• Deodorant to be applied
• Shoes to be well polished
• Nails to be clipped
• No chewing of pan / gutka.
• Avoid smoking, Need to wash hands and mouth refreshments to be taken.

Check for Driver and Vehicle documents:

• Driving license
• Vehicle Registration paper.
• Validity of vehicle Insurance. 
• Pen and a small note pad
• Name tag.

Check Car Condition:

• Check car service due date.
• Car to be clean and washed from outside.
• All windows / screens should be cleaned.
• Seat covers to be clean.
• Car should be smelling fresh.
• The front seat of the car should always be pulled to the front to the maximum.
• Check Tyre pressure and Wheel rim to be washed.
• Radiator coolant level.
• Fuel Level ( Low / Med / Full).
• Engine oil level.
• Window washer water lever and Wiper working.
• Check A/C working condition.
• Check Music system and CD / USB as per hotel standard.
• First Aid Kit.
• Fire Extinguisher.

Check Car Facilities:

• Trip Sheet / Duty Slip
• Daily newspaper to be in place – neatly folded & placed in the back pocket of the drivers seat.
• Choice of Magazines as per hotel standard should be kept on other seat pocket.
• Local city guide book which shows places of interest map etc.
• 2 Note pad and pen to be kept in a folder.
• Car air freshener should be present.
• 2 Box of tissue paper.
• 2 bottles of mineral water(room temperature), 2 Soft drink, 4 Cold towel
• The front seat of the car should always be pulled to the front to the maximum
• Seat pockets should be cleaned.
• Coat Hangers
• Mobile Car Charges and Pins.

Check the placard:

• The board and the handle rod to be clean.
• The paper on which details are printed to be clean and free of creases & folds.
• The hotels name with the logo to be printed bold and clear.
• The full name guest to be printed with salutation and without any spelling mistakes.