Turndown service:
- The evening boy takes the status report of the floor from the desk.
- Takes the floor key/card and sign for it.
- Take a round of the floor corridor to maintain it clean and tidy. Take out trolley.
- Vacant rooms to be serviced from 6.00 p.m. onwards.
- By 10.pm turn down service to be finished of all rooms.
- Departure rooms have to be cleared as per requirements.
Enter the guest room:
- Find out if the guest is in the room.
- Announce yourself before entering the guest room.
- In case the guest is wants you to come back later then, politely as the time for Position the maids cart in front of the guest room.
Turndown the bed:
- Enter the room, empty dustbin and ashtrays.
- Remove the bedcover, fold it and place in the luggage rack drawer.
- Remove pillow from luggage rack and place it on the head of the bed.
- Make 90 angles with the second sheet.
- Quilt and third sheet.
- Spread the foot mat on the side of the bed. [The side where the corner is made] and put slipper on top of foot mat.
- Always give turndown from the telephone side or inner side of the bed.
- For double occupancy, both corner to be made.
Place turndown amenities:
- According to the hotel procedure place the turndown amenities on the bed. ( Eg: Flower, Chocolate etc.)
- Place the Breakfast menu knob on the fold.
- Put on the bedside lamp.
Tidy the guest room:
- Look around the room and straighten or tidy anything that is out of order.
- If a room is messy it may require more extensive cleaning.
- Remove any room service tray, dishes and move them to the service pantry.
- Empty the trash cans and replace the wastebasket liners.
- Do a quick vacuum if required.
Tidy the bathroom:
- Neatly fold used towels.
- Wipe the vanity area if required.
- If required replace the bathing towel.
- Clear the dustbin if used.
Create a pleasant atmosphere:
- Turn on the bedside lamps.
- Close the drapes.
- Draw the curtains so that there is no light coming from the corners or centre.
- Set the A/C temperature to what was set by the guest.
- Double check everything, lock the room and leave the guest room.
- Update the status report.
No comments:
Post a Comment