Reservation holding time

• While taking down the reservation the reservation agent should inform the guest / booker about the standard reservation holding time or release period as per the hotels policy.
• Explain to booker or guest the following applicable reservation holding time:
• A non-Guaranteed reservation with no arrival or flight timing or bookings which are not re-confirmed shall be released by 1600hrs.
• Reservation status will not be carried forward to the next day for a non-guaranteed booking; Such bookings will be cancelled on the same day.
• A non-Guaranteed reservation with late night arrival or late night flight timing shall be released 4 hours after stated arrival/flight time on date of arrival.
• For Guaranteed reservation with credit-card details, Room will be blocked and checked in, or may be amended to the next day after reconfirming with the guest as per the availability.
• For guaranteed reservation no-show’s the room will be checked in to charge retention charges and the same will be billed to the guest credit card.
• In case there is no pickup details or flight details giving by the guest, then request the Guest to call back once these details are available.
• For Guaranteed bookings (non – credit card) request the guest to make a deposit before arrival, As per hotel policy you can also give a cut off date in case guests fail to make the deposit on or before the cut-off date the tentative reservation will be released.
• Check with booker / guest if any additional information or further assistance is required.
• Note down the agreed reservation status (Guaranteed, non-guaranteed, credit card confirmed, deposit etc.)  on the reservation form.
• Information obtained must be repeated to ensure accuracy.