REPORTING ON DUTY / GROOMING & HYGIENE

Guest Expectation:

 

I expect a high level of personal grooming and hygiene from all employees. I pay high room rates and I expect there to be high standards of grooming and hygiene which complement the facilities of the hotel.

 

1)  Report on Duty :

• Present yourself in a tidy appearance toward our customer and represent highest standards of service.
• Report on duty 5 – 10 minutes before your shift starts.

2) Staff grooming & hygiene:

• Brush your hair before going on duty.
• Ensure that shoes are clean and polished before going on duty.
• Females must wear appropriate stockings with black court shoes where heels do not exceed two inches.
• Males must wear black socks and shoes.
• Change your uniform regularly at Housekeeping Linen Room.
• Clean pressed uniforms must be worn with neatly brushed hair, polished shoes, clean name badge and no buttons missing.
• Contact Housekeeping Uniform Linen Room if buttons are missing.
• Contact HR Department if your name badge is damaged or lost.
• Change your socks/stockings daily.
• Ensure nails are well-trimmed, only clear or pale nail polish for female staff
• Only one ring and watch is permitted, small earrings for female staff.
• Take a bath daily.
• Brush your teeth daily and always wear a smile. Use breath freshener if necessary.
• Teeth should be clean and the breath must be fresh. This can be achieved by cleaning the teeth regularly and visiting the dentist for check-ups on a regular basis.
• Deodorant/eau de toilette cologne/aftershave may be used but not so much that it is offensive.
• Earrings, beards and moustaches are forbidden for male staff.
• Light cosmetics with colors that complement the uniform and skin tones may be worn. Lipstick of a suitable color must be worn at all times.
• If make-up is worn it should be light and natural-looking. Avoid vivid colors, like bright blues or violets around the eyes, and make sure the blusher does not look too dramatic. Bright lipstick colors should also be avoided.
• Be aware of your posture. Walk briskly with a straight back and do not lean on walls.
• Never run in the lobby.
• Check your appearance in a mirror in the locker rooms before going on duty.
• Female hair length beyond the shoulder must be neatly tied/ bundled.
• Men must have short well-combed hair which doesn’t extend below the collar or over the ears.
• Avoid excessive use of hairsprays and gels, as they can make the hair look stiff and unnatural.
• Do not use unnatural hair-colors e.g. green, blue, unnatural blond etc.