Preparation before beginning the shift

• To be Ready Before the shift starts.
• Punch in your attendance.
• Read the log book :

1. Look for unusual events or incidents.
2. Guest Complaints.
3. Guest pending requests.
4. Other relevant information’s.
5. Situations which requires follow-up.
6. Any handovers from previous shift.

• Pending Mails and Couriers to be delivered to the guest.
• Read the notice board and update directions of the day.
• Check for Wake up calls, Check DND guests.
• Check for lobby music.
• Print the VIP- In-house and Arrival list.
• Check the airlines crew list, take guest In-House report by Room number.
• Read the F&B activities, outlets opening and closing timings and Banquet functions for the day.
• Check all Equipment are working properly or not.
• Check the Front office stationery.
• Check today’s Hotel position.
• Check for Airport pickups for the day.