Job description For Restaurant Waiter

Job Title: Server / Waiter

REPORTS TO: Restaurant Manager / Supervisor

DUTIES AND RESPONSIBILITIES:

• Greets guests and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and also try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change. 
• Performing basic cleaning tasks as needed or directed by supervisor. 
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.
• Communicate to the guest and provide assistance with their queries.
• Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering 
• desserts and drinks, removing courses, replenishing utensils, refilling glasses. 
• Prepare mixed drinks for service to your customers table. 
• Properly open and pour wine at the table side. 
• Adhere to grooming and appearance standards consistently. 
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Assist bus persons with stocking and maintaining the restaurant par stock levels and side station.
• Help  other areas of the restaurant such as answering telephones and completing financial transactions.
• Print closing report and drop the cash with the front office / accounts department.
• Tally the Credit Card settlements for the day with the batch closing report from EDC machine.
• Close the shift on the POS terminal.