How to cut key cards in Front Office

A guestrooms key opens a guestroom door so long as it is not double-locked. Front desk agent should check appropriate identification to ensure that the person requesting the key is the guest registered to the room.

 

In- Addition, front desk agents should remind guests to return room keys at check-out.

 

Key Cutting Magnetic Cards:

• Take Key Card

Position the card as below:

1. Magnetic Stripe down
2. Magnetic Stripe facing you

• Slide the card from right to left to cut key.
• Key Cutting Radio Frequency (RF) Cards:
• Place card on top of the encoder.
• Wait till beep sound and green LED light glows.
• Repeat until number of entered card is cut.
• Verify the keys for validity after cutting.
• Cutting Key at the time of guest arrival:
• Ask the guest for his Last name
• Enter the name on the ( PMS ) and retrieve details like Room number, Arrival departure date, departure time, No of PAX.
• Click on the Code cards button on Reservation screen.
• Cut Cards according to the occupancy of the reservation.
• Verify the card.

Cutting Keys for In House guests:

• Request the guest for his Last name.
• Enter the name on the ( PMS ) and retrieve details like Room number, Arrival departure date, departure time, No of PAX.
• Ask the guest to confirm his Room Number.
• Code the card for the remaining nights unit check out.
• Verify the Card.
• Place key card on Key Card jacket and handover the same to guest.