Door knob breakfast menu order collection:
o
The overnight Supervisor shall assign a waiter to collect all door
knob breakfast menu orders every night, according to the schedule.
o
Use the service lift to get to the top floor and collect the door
knob breakfast menu orders floor by floor, working downwards.
o
Write down the room number on each door knob breakfast menu order.
o
The assigned waiter must write down the room number when
collecting the door knob breakfast menu order.
o
Preparing the bill for the breakfast service.
o
The overnight Supervisor shall prepare all the breakfast bills
according to the guests’ door knob bread fast menu orders.
o
Sort out all the prepared bills according to the time of service,
starting from the earliest one, with priority given to the VIP rooms.
DELIVERY TIME :
o
When the order is made, the order taker shall post it immediately
in the POS (Point of sale) terminal. The time displayed on the print-out slip
shall be considered for any further reference.
o
The order taker shall accurately estimate the time required for
the food preparation and the specific mise-en-place related to the food order.
o
The order taker shall set the time on the specially designed alarm
clock in order to control the duration of each order preparation.
o
The order taker shall politely inform the guest by telephone about
any delivery delay
o
Consequently, the order taker shall say the following: “Good
morning / afternoon / evening, Mr. / Mrs. / Ms. (the correct family name of the
guest), I am calling from IN ROOM DINING to inform you that we are experiencing
a slight delay with your food delivery. It will take about (time to be defined
by the kitchen team) more minutes. We sincerely apologies for the
inconvenience”
No comments:
Post a Comment